Multi-Channel Commerce & Retailing

Amit has worked with leading telecom, banking and retail clients across the U.S., U.K., Continental Europe, Australia and New Zealand. Amit blogs on Enterprise Architecture, the Enterprise Information Practice, Architecture Practice and the role of technology in solving business problems. He has published several white papers and is the lead inventor for technologies that have been granted two U.S. patents.

Skip is the sales lead for the Software as a Service (SaaS) business for the retail and utilities industries focusing on social networking and e-commerce. He has more than 30 years of experience across the retail and CPG industries. Skip has worked for leading Fortune 500 companies in leadership roles in Information Technology, engineering and distribution. At Infosys, he has helped clients with their customer, client and employee-facing social commerce roadmap, multi-channel initiatives and website evaluations.

Ashish leads the Next Generation Commerce Practice that focuses on the continuum from Enterprise to Customer. It covers critical areas such as new commerce strategies, multi-channel commerce, cross-channel customer order management, CRM, sales and marketing operations, customer data management and analytics. He has more than 14 years of industry and consulting experience. Ashish has helped clients with their online and multi-channel retailing strategies, and has been consulted by leading Fortune 500 companies to design their multi-channel organization strategy, business processes and technology ecosystems.

Bernie leads the Software as a Service (SaaS) business in Europe focusing on social networking and e-commerce. He specializes in using digital and social technologies to deliver benefits to customers and businesses. Over the last 10 years, Bernie has assisted clients in launching digital solutions that include social applications, e-commerce channels, mobile applications, television channels, kiosks and employee intranets. His interest lies in innovative new business models that use Software as a Service to deliver benefits at lower costs.

Billy has more than 20 years of experience in strategy, solution design and deployment of IT solutions. He has deployed award-winning customer care/contact centre solutions in Europe and Asia, alongside solution design and delivery in North America and the Middle East. Billy uses his experience to link the critical operational issues and business imperatives to the ‘soft issues’ of customer and user acceptance.

David leads the Multi-Channel Commerce Practice at Infosys Consulting. He has 15 years of consulting experience spanning the retail, grocery and apparel domains from private label manufacturing through cross-channel customer experience. David has spearheaded programs of Fortune 50 retailers to develop and execute strategies. The programs have improved the customer experience through a combination of e-commerce, business process, organizational change management and technology ecosystems.

Devon has more than 10 years of experience helping Fortune 500 companies use emerging technologies to improve operations and enhance consumer/customer experience. He has worked with global clients in fields as diverse as apparel retail, consumer electronics, grocery, consumer goods, automotive and chemicals manufacturing. Currently, Devon leads the Interactive Marketing Innovations team in Infosys' Next Generation Commerce Practice.

He focuses on employing Web2.0 and Social Commerce to enable superior brand experiences, shepherd customers through the marketing funnel more effectively, and foster collaboration with the prosumer community. Previously, Devon co-managed Infosys' Pervasive Solutions Practice, where he was responsible for strategy, client services, IP commercialization and alliances. His expertise includes creative strategy, digital strategy, experience design, interactive marketing, Web2.0, social media, social commerce, personalization, strategic process redesign, operations optimization, supply chain management and RFID.

Guillaume specializes in e-commerce strategy definition and multi-channel integration. He has worked with leading European (U.K. and France) and U.S. retailers spanning grocery, apparel and specialty retail segments. He blogs on innovations and how they can improve the customer experience.

Harish is a Principal Architect and heads the Architecture Group for Retail, Logistics and CPG in Europe. He has more than 12 years of architecture, design and development experience in deploying mission-critical systems for Fortune 500 companies. He has also served as a lead architect on multiple e-commerce and multi-channel system integration projects for several European retailers and financial institutions.

Lester has more than 16 years of experience in the retail industry focused on strategizing, managing and executing complex business transformations for Fortune 100 companies. He specializes in helping retail enterprises leverage their technology investments by integrating business strategies with technological enablers. Lester’s multi-channel commerce experience (B2B and B2C) includes e-commerce strategy, content management and e-commerce platform implementations.

Phil has 15 years of consulting experience, including 10 years in e-commerce spanning retail, banking and Consumer Packaged Goods. He has led consulting engagements in e-commerce strategies at Fortune 500 clients to improve the customer experience, implement business change and build flexible technology ecosystems.

Rajiv leads the Supply Chain Execution team specializing in packaged based solutions. He has helped clients build solutions for multi-channel commerce, cross-channel customer order management, warehouse management and analytics. He has more than 13 years of technology and consulting experience in retail, hi-tech and the telecom industries.

Rockey has more than 7 years of experience working with clients in the retail domain, of which he has been involved for over 4 years in e-commerce with leading U.S. and U.K. retailers. He has helped more than 10 retailers define their e-commerce implementation strategy and has managed some of their implementations as well. His areas of interest include Web Analytics, Search Engine Optimization and e-commerce evolution in emerging markets.

Santhosh has more than 17 years of experience in the areas of techno-functional consulting, architecting and client and account management. Santhosh guided organizations through technology adoption and transformation exercises. At Infosys, Santhosh has played a key role in incubating new solutions and service lines. As the founder of the Search Practice, Santhosh drives its strategy and execution. He focuses on defining and delivering strategic business and technology solutions.

Seth has eight years of consulting experience in e-commerce. He has worked with retailers to develop their e-commerce strategies and managed large multi-channel transformation projects.

Stephen has more than 20 years of technical architecture, design and development experience in deploying mission-critical systems for Fortune 500 companies. He has authored more than 20 books on various aspects of computer science including J2EE, SOA, and Enterprise Web Services. Stephen has served as a lead architect on e-commerce and multi-channel integration projects for many U.S. retailers.

Ted has more than 10 years of experience in consulting, developing and managing complex web-based applications. He has functional expertise in web channel strategy, e-commerce and operations. He has helped clients leverage web-based technologies to achieve their strategic business objectives.

Vinayak has led multiple projects in the areas of direct-to-consumer ecommerce, multi-channel retailing, order management, inventory management and warehouse management. He has led a team in the implementation of multi-channel order management involving the Sterling SCM package for large retailers. Vinayak has undertaken multiple consulting engagements including package assessment, functional fitment analysis and led architecture and conceptual design for large retailers. His experience includes executing challenging Sterling SCM implementations - both aggressive timeline and complex business rules implementations.

Vince has 10 years of eChannel consulting experience, focusing on eChannel strategies for Fortune 500 clients in the retail, high-tech and automotive industries. He has assisted clients in the development of B2B, B2C, and B2E portals, as well as B2B and B2C transactional websites. Vince blogs on how emerging technologies can help companies engage and interact with their customers, while focusing on the business case for adopting these technologies.