Weekend reading: Outsourcing Virtuoso and Strategies
Couple of interesting articles/blogs I was reading this weekend.
"How to Be an Outsourcing Virtuoso" written by Vinay Couto and Ashok Divakaran in Booz Allen Hamilton's strategy+business magazine makes for interesting reading. The authors quote Ralph Szygenda, of GM stating “Most companies that are outsourcing for the first time don’t know how to approach it.” This lack of widely accepted standards for outsourcing is an aspect that few are focusing on.
On a similar theme, S. Sadagopan makes some good points in his Sandhill Opinion column which are worth pondering over. He points out how “Lack of widely accepted standards for outsourcing may complicate the matters”
Typical dilemma in multi-vendor scenarios include whose Offshoring model to adopt [your model or mine?]. This can be especially nebulous when the sourcing organization does not have an offshoring framework of their own, and wishes to treat all vendors on equal footing [assuming the software service organizations have mature “Global Delivery Models” (GDM)
The bigger problem for the industry is that while it may be hard to formulate and enforce widely acceptable standards, sourcing organizations (and executives, managers and others) are beginning look beyond a vendor’s “GDM”
This is a sweet spot I have attempted to address in my recently published book “Offshoring IT Services,” where I have attempted to articulate a vendor-neutral “Offshoring Management Framework”
