Let’s go back to basics and discuss what telecom services are used for. In the good old days, there was, and still is, the traditional post delivery service where communication between people and organisations are through the exchange of written materials (e.g. letters). Then came the telephone where speech communication was made possible. As technologies move on, we now have emails, the Internet and mobile technologies. What is the common theme of all of the above? It is the transport of information or data from one place to another. That sounds simple enough. However, in this information age, providing and managing telecom network and technologies to do that are much more complex.