Customer centricity
One of the most popular business concepts today is customer-centricity. It an essential ingredient for success of any corporate today. Corporates and marketing teams who do not understand its importance will not be able to create positive customer experience and deliver value beyond customer expectation. They will lack the advantage of blending customer intelligence and insights into their services and products recipies.
Hence to stay ahead and be sucessful It is imperative for all B2B business to embrace this framework and mould their strategies accordingly.
Let me introduce to you Ankur Bhan who will share with his thoughts on 'Customer Centric Strategy to Business Process Redesign'. Ankur Bhan is a Principal with the CSP Solutions Consulting group of Infosys Technologies Limited. Ankur is a Solutions Consultant responsible for sales and marketing of Infosys solutions offerings around business process design and customer experience management for telecom service providers. Ankur is a Telecom specialist and advises clients on customer and revenue growth strategies, systems and process evolution and operational efficiencies. Recent projects include Billing operations effectiveness assessment and strategy development for a Tier 1 service provider in Europe, leading a team of consultants for BSS transformation program, and designing comprehensive business planning processes for IP and data network operations.
