Livewire is Infosys’ blog for the emerging communications industry. Discuss the latest trends with our experts.
February 09, 2010
Top 5 Challenges in Global Rollout of Billing System
Of late, many multi-national organizations are coming up with strategic plans to consolidate their billing systems across various geographies. This solution throws many advantages to the global companies in terms of controlling their costs, reducing operational issues, Centralization of data etc. This can also result in better program governance, change management and heavy reduction in duplication of IT Solutions. Many market leading billing packages offer flexibility to such requirements and can be very good fit here. On the other hand, Global Companies should also look at various potential issues they might face during consolidation and be prepared with mitigation strategies. Here are such top five challenges, as we have seen in our experience.
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February 05, 2010
Telecom Bill in a Customer friendly format in Multi service scenario
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February 03, 2010
Billing and your Business Strategy
For success, every Business Strategy needs to pay requisite attention to a) what they want to charge their customers for and b) how to produce accurate bill & collect correct money. Although, this may sound like a first rule in business, many organizations – large and small, do not give adequate attention to this critical piece and end-up losing customers and fail to achieve their business goals.
January 28, 2010
Importance of introducing new Billing systems for Media and Entertainment companies
January 20, 2010
Need for transforming billing systems
Convergence in Telecom billing
With changing consumer lifestyles, continuously evolving in providing new services has become the mantra for Communication service providers (CSPs) to sustain stiff competition. Traditional stovepipe billing systems support either voice, data, mobile or video services at a time. Investing in individual billing systems for each service type is not an optimal proposition from an operational as well as maintenance perspective. Also from a customer’s perspective, they are keen to opt for bundled services which include triple play (voice, data and video) and quadruple play (adding mobility to voice, data and video), instead of buying single individual services.
January 18, 2010
Telecoms: It’s time to Cloud-Source!
January 15, 2010
Reliable Billing Architecture for Telecom Service Providers
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Challenges for telecom billing migration projects
The key drivers for a communication service provider’s (CSP) billing transformation can be summarized as follows:
§ Mergers and Acquisitions to sustain growth
§ Legal requirements from a regulatory body to provide fair service to customers at a competitive price
§ Consolidation of Business Support Systems to improve operational efficiencies
§ Technical requirements in case of vendor support discontinuation for hardware/OS/DB
§ Product vendor releases newer versions of the product.
During this transformation phase, CSPs have to deal with data migration and process changes in their OSS/BSS systems, particularly billing systems which are mission critical since any issues during billing migration directly impact revenues. Today, we see that most of the transformation projects are either delayed or get into effort overrun, adversely impacting cost and quality. Let us see the key challenges that CSPs face in adhering to the time lines and budgets of a billing transformation project:
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Billing system as a Cost optimizer in economic down turns
The most obvious and salient features of an effective billing system would be:
Configure price plans and rates
Capture call data effectively
Rate calls accurately in a timely manner
Generate bills on time and provide accurate invoice
But, with cut throat competition in the telecom sector, it is imperative for Communication service providers to constantly explore ways to differentiate in the market. Exploring the power of an effective billing system beyond the obvious outcomes would help the CSPs in the long run to reduce costs and generate new revenues. This will also help CSPs in gaining larger market share and retaining customer loyalty.
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January 13, 2010
Mobile Augmented Reality (AR) – Can it take off?
Mobile Applications market is growing at an unprecedented pace. Evolution in technology has enabled mobile devices to grow dramatically in features and computational capabilities. Innovation in the Mobile applications space is being fueled by the capabilities of the newer generation of devices and a growing number and success of Application Stores.
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January 04, 2010
Dawn of a new decade – Exciting times ahead for the Mobile industry
First of all, a very happy and prosperous new year 2010 to everyone out there. In this first post of 2010, I thought I will share my perspectives of what this new decade could hold for the Mobile industry. Mobile industry has been a very interesting and a highly dynamic industry over the past decade. Mobile subscriptions have grown multi-fold across the world and we are seeing a big shift in the business models – revenues are now being driven by Data services more than it used to be by the Voice services.
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December 24, 2009
Making money in the App Store Economy
The new App economy has created a gold rush in which everyone (ISVs and individual “mom and pop” developers) is looking to cash in. Today, there are hundreds of thousands of Apps developed by thousands of developers. The success of an application and its ability to make money in this new gold rush depends on 2 factors – adoption and customer experience differentiation.
December 14, 2009
Mobile Application Marketplaces – Where are we headed?
Smart phone market share is growing faster than ever before. Since iPhone was introduced, there has been a sudden surge in Smart phone adoption. Every Smart Phone maker is now trying to compete with Apple’s iPhone and it’s App Store. Mobile Application Stores, though not a new concept, kicked off with renewed vigor since the introduction of Apple’s App store which has already seen 2 billion downloads just a little more than a year since launch.
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December 12, 2009
Creating a differentiated experience - Key to App Store Success
The Application Marketplace phenomenon has spread like wild fire since the introduction of Apple’s App Store. Since then, it has caught the attention of almost every OEM and Operator who has launched (or in the process of launching) App Marketplaces. All the App Stores, together, now have hundreds of thousands of Apps developed by thousands of developers.
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