- Anurag Bahal, Senior Consultant, Infosys
How do we create a common language of Communication and create Team Synergy using metrics?
America’s first billionaire J. Paul Getty said it “I would rather have one percent of efforts of a hundred people than a hundred percent of my own efforts”
In my earlier blog on Change Management metrics, I wrote about how several organizations use total number of Changes as a measure of the success of their Change Management process. Here, I would like to share with you some practices I have found useful in deciding what type of metrics to measure.
Continue reading "Musings on Change Management Metrics - Part 2" »
The total number of changes has gone down - our Change Management process is a success ... Is it?
A while back, I was assisting an organization to implement ITIL based Change Management process. Apart from (the usual?) complexities of implementation, something that struck me was the trigger for this implementation. "There are far too many changes within our organization - we need to reduce the total number of changes".
So, why am I writing about this? Well, for one, I am still quite amazed by the number of organizations that use total number of Changes as a primary measure of how successful their Change Management program is.
Does it make sense? No? So, is "total number of changes" a wasted metric? Not really. Arguably, it is a relatively easy and very visible metric to measure. But is it sufficient? Does it give a sense of what impact these changes have had on services? Does it indicate whether testing happened rigorously? Or, for that matter, does it even indicate whether basic adherence to process happened or not - such as having a back-out plan, impact analysis carried out, etc. Obviously it's not a stand-alone metric.
So then, what's a better measure? Hmm ... we'll get to that in a bit.
Continue reading "Musings on Change Management Metrics - Part 1" »
