Infrastructure management is undergoing a transformation. ITIL can help manage conflicting demands like – “low cost but high service quality”, “ubiquitous access but enhanced security”?

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Get to the center of the Business- IT Universe!

The earth shattering news within the global economy continues. Some point to a turnaround next year, others predict worse to come.  As of writing Wall Street was certainly holding in positive territory. But the real need of the hour is to understand the significance for IT.

Yet another upheaval has organizations relentlessly focused on conserving cash down to the last bone. And again focusing on IT. What’s IT’s cost to the business? How have those costs grown, why have they grown, is IT delivering to the business. And the list goes on and beyond.


Not to say that these are not relevant questions, but it may time to rethink the core issues at heart
Is IT really talking to the business in a common language- What language does business really understand? I guess earnings announcements have a lot to say. The real language is hidden in the numbers.

And therein lies our dilemma. Can IT speak this Financial Management language ( per  ITIL best practices) or maybe better still, can IT translate what the numbers means to them?. Yes it can! Portfolio driven Service Catalogs are the answer.  They help IT to map Services to actual costs and efforts thus enabling a positive engagement with business.

So If IT were to run like a business, organizations would need to get this act together. In our engagements with Fortune 500 organizations, we are seeing this realization slowly set in.
For more detail on this, let me keep the suspense and invite you to a webinar next week where we describe what’s truly “at the center of the Business-IT Universe”

For more details just click right here

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