Of ITIL & Palmistry ... Introducing Ravindran Varier
What's common between ITIL and palmistry? For one, both have a substantial number of fanatical followers as well as equally fanatical skeptics. Let's start with ITIL - on one side are folks who believe ITIL to have brought in tremendous benefits, some of these quantifiable and visible directly to business. IT benefits have included efficiencies through standardization to more operational improvements such as reduction in restoration times and safer releases and changes in the environment. And then there is the other end of the spectrum - the set of folks for whom ITIL's all a big sham. Some proclaim it openly, others choose to stay in the closet. At one of the organizations I was consulting with, while we implemented best practices of Incident Management and monitoring, we were very careful not to mention the four letters - ITIL. "Just don't call it that if you wish to stick around." - was the mantra. No problem.
So, where do I stand in this debate? To me, the very point that we are debating about the good vs bad of ITIL shows that there is a much darker and deeper underbelly of IT operations that has got exposed because of ITIL. Call it what you want, if you understand what yor business problems are and are implementing "next practices" to sort these out, you are well on your way to getting there.
Alright. So, why did I start with the palmistry comparison? Like many, I enjoy hearing the various interpretations of what all those lines mean. And more importantly, the person I would like to introduce here is a practitioner in both these areas - ITIL and palmistry. Ravindran Varier joined us after completing his MBA from the Indian Institute of Technology Roorkee. He has worked in operational areas such as Remote Network Management and Wireless Networking. He is also an avid traveler who's crossed all the deserts, mountains and plains of India.
So, what does your future hold? Find out through his blogs ...
