ITSM Tool Implementation ... Introducing Yesudas Jayson Kurisinkal
Nicholas Carr recently came out with his latest book "The Big Switch". But I only just finished reading his take on "Does IT Matter". Don't worry - I won't reopen that debate here 
But an interesting conversation a few weeks back with a colleague on IT budget cuts and what ITSM should focus on in such a scenario, triggered some thoughts.
In the section "Managing the Money Pit", Carr talks about how the basic assumption of IT spends going down - and not up - is becoming a reality. Nothing earth-shattering there, but a simple reminder to all of us ITSM practitioners and consultants on the need to constantly sweat our ITSM investments. And where better to start than your existing ITSM tools.
In that context, I would like to introduce Yesudas Jayson Kurisinkal.
Yesudas has been involved in rolling out ITSM/ESM tools - both Infrastructure Monitoring as well as Service Management - for large organizations globally. He has worked on the leading tools in this space. I am inviting him to share his experience on ITSM implementations from a tools perspective. In his blogs, he will explore topics on how you can get the most from your existing tool vendors, the extent of customization you should look towards and integration with your other IT systems.
Over to you Jayson.
