Infrastructure management is undergoing a transformation. ITIL can help manage conflicting demands like – “low cost but high service quality”, “ubiquitous access but enhanced security”?

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On diversity ... Introducing Shraddha Tilloo

"IT is not a great atmosphere for those with families and women with children are constantly having to compromise." Says Deloitte's CIO Mary Hensher, in a recent edition of CIO. And for women in consulting that pressure is far higher. Being flexible about work locations and being willing to relocate on a short notice are what characterize a typical process consultant's life.

Just three years ago, I remember even our consulting group had less than five women consultants. However, things have changed for the better now. That number today stands at a healthy 30%! One giant leap that. As one of the long-standing consultants within our group, Shraddha Tilloo should know all about the ups, downs and pressures that come along with the job of being a traveling consultant with a family.

With over 12 years of experience in the IT industry, Shraddha has played key roles in IT Infrastructure Management Services including advisory roles in consulting, planning & implementation of ITIL & ITSM transformation initiatives for Fortune 100 clients across the globe. Her entry into process consulting was quite a natural progression with her strong Enterprise Service Management background. Among her assignments, she fondly recollects conducting ITIL assessments for a US Insurance major and a CA NSM tool assessment. She enjoys advising clients in the development of Service Management Strategy. She has shown her thought leadership in developing Intellectual properties for Infosys as well.

On a personal front, she loves to travel across the world, understanding different people, cultures, preparing cuisines such as Thai, Greek & Mexican burritos. Needless to say Indian cuisine tops the list of her all time favourite cuisine. She is also a social entrepreneur of sorts and wants to create a difference in the world through e-education in remote villages.

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