Accelerating an ITSM Transformation
Posted by Shraddha Tilloo, Consultant, Infosys Technologies.
While on my way to the airport, I noticed the fast growth taking place in and around the city in terms of the infrastructure, facilities and technology as well. With the new Bangalore International Airport located 40 miles away from city, my journey was a big long 2.5 hrs, cutting across the city gave me an opportunity to closely watch this change.
Soon I realized that in this agile environment, there is no place for slow movers. It applies to the organizations as well where all the initiatives, products and services have to be just in time, quick and at an accelerated speed. It is more prominent and prudent for IT organizations which are coping up with unprecedented pressure of being a cost effective, innovative, agile and customer focused service provider. In the course of meeting these business demands, IT organizations take on the IT Service Transformation journey.
Soon after starting on this journey, IT organizations adopt the guidelines and practices from ITIL, only to realize that besides these guiding principles, they also need help around the faster implementation of ITSM. They have the vision, goals and objectives but do not know what is the best way, shortest method and a definitive approach which will take them to the point of success and most importantly, in just the right time.
The million dollar question in front of most of the IT organizations is: How can I accelerate my ITSM Transformation? Is there a packaged solution which helps expedite this journey and achieve the goals faster?
In this blog I wish to bring out this important aspect of ITSM transformation, where lack of a definitive approach and a comprehensive methodology makes these initiatives, out of sync, out of time and eventually out of market as well.
Please watch my next entry on this blog and post your comments..
Thanks
Shraddha Tilloo
