Offshore ITIL Consulting - Introducing Bruno Calver
Everyone is aware these days of the advantages of using a blended or best-shore model for a whole range of IT and business services. Most people associate the core offering of this model with business process outsourcing (BPO) or IT operations, i.e. highly repeatable and stable process based activities. Not many people, however, are aware of how higher value services such as consulting and aspects of the sales process might be delivered offshore for global clients. Does it work? What are the advantages and what are the disadvantages? Are things done differently offshore?
Well, one of our consultants has taken the specific task of trying to answer these questions himself. Bruno Calver was hired in London with a background of working in European IT service providers. He has managed the delivery of a number of multi-million pound IT transformation and transition projects, the highlight of his career so far being working on the Torino Winter Olympic Games in 2006. He made the slightly unusual request of asking to work in India for 6-9 months as a way to better understand how consulting is delivered offshore. He worked in London for a month or so and then took a transfer to Bangalore, where he has now been living and working for the past 2 months.
I have asked Bruno to share his experience so far of the kind of work he has done, as well as sharing his general experiences as a British person working for an Indian company in India.
