Infrastructure management is undergoing a transformation. ITIL can help manage conflicting demands like – “low cost but high service quality”, “ubiquitous access but enhanced security”?

« Web 2.0 and ITSM: Long & Winding Roads? | Main | Defining the Service Owner role - Part 1 »

The Service Conundrum ... Introducing Renjith Sreekumar

Service Lifecycle, Service Portfolio, Service Catalog, Service Asset, oh dear. It goes on. And ITIL V3 just exponentially increased the IT vocabulary around the Service front, it seems.

So, how does someone navigate through this Service Conundrum? Well, here's introducing Renjith Sreekumar -

Through these blogs, I have requested Renjith to share his experience of designing and managing Service centric processes. Renjith is a consultant with the IT Service Management Process Consulting Group of Infosys. Over the past few years, he has helped several ITIL driven process engagements with clients including global fortune 500 companies.

Over to you, Renjith.

Posted by Arvind Raman on November 5, 2007 09:31 PM |

TrackBack

TrackBack URL for this entry:
http://infosysblogs.com/ITSM-service-matters-mt/mt-tb.fcgi/35

Post a comment

(If you haven't left a comment here before, you may need to be approved by the site owner before your comment will appear. Until then, it won't appear on the entry. Thanks for waiting.)