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Service Matters! ITSM & IT Management

Do I need to make a choice between Standardization and Flexibility?
Can you ensure process standardization and provide flexibility to change at the same time? Even as organizations define and execute methodologies, the solution for one organization or industry does not apply to another.
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Ownership of forecasting function
A mature supply chain organization ensures that the forecasting process achieves its business objectives. The “right ownership“ of forecasting leads to unbiased forecasts.
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Outsourcing in supply chain – a unique way to deploy global supply chain programs
When you partner with a service provider for a global supply chain program, the drivers are not just cost and quality of execution but accelerating earnings by deploying the initiative faster in other markets.
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Web Analytics – Year 2008 in Retrospection
The focus of 2008 was expanding capabilities in Mobile Analytics. Announcements by key vendors related to Video Analytics and Social Media Analytics. 2008 was the year of social media.
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Troubled Times? Remanufacture
As automobile companies struggle to cut costs in a dwindling economy, many manufacturers resort to ’Remanufacturing’. It helps reduce environmental wastes and save resources.
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Financial implications of the Cloud
Cloud computing inherits the traits of Web, SOA and Virtualization technologies. What are the financial implications of the new cloud based model over the traditional client server web application model?
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Mark-to-Market Rules - Worsening the Credit Crisis?
Banks will continue to feel the effects of a deteriorating housing market. It is increasingly becoming clear that irrespective of the bank type, mortgage-backed securities are drowning our financial institutions in a sea of red ink.
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ITIL in our lives
We experience ITIL v3 everyday. Let us evaluate Service Design Package, Change Management, Release and Deployment Management, Service Operation and Continual Service Improvement.
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